Terms and Conditions

1. Agreement to Terms (සේවා ගිවිසුම සහ එකඟතාව)

Welcome to Hela Rasa (helarasa.com). By browsing, placing orders, registering delivery details, or purchasing food items through this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using this website.

We reserve the right to revise or update these terms at any time. Any changes take effect immediately upon publication on this page.

2. Pricing, Currencies & Payments (මිල ගණන්, ගෙවීම් ක්‍රම සහ මුදල් වර්ග)

Japanese Yen (JPY): All official food menu prices, cool box packaging charges, and shipping fees are calculated and charged in Japanese Yen (JPY ¥).

Sri Lankan Rupee (LKR) Estimate: For the convenience of our customers, our website offers an optional live currency conversion display in Sri Lankan Rupees (LKR Rs.). This rate is updated periodically based on prevailing exchange rates.

Cool Box Packaging Charge: A flat cool box packaging fee of ¥200 is automatically applied per order. This covers high-density thermal insulation and cold ice gel packs to maintain required temperatures during transport.

Accepted Payment Channels: Full payment must be completed and verified before any food order is dispatched:

• PayPay: Direct transfer by scanning the official PayPay QR code or clicking the direct app payment link (Account phone: +81 70-2311-1071 / UserID: dtkd).
• Bank Transfer: Transfer to our registered bank account (Seylan Bank PLC, Account: 164013499998120, Damayanthi Guruge, Karapitiya Branch).
• WhatsApp Direct: Settle payment directly through personal coordination with our support team on WhatsApp.

3. Delivery Policy via Yamato Cool TA-Q-BIN (යමටෝ කුල් ඩිලිවරි සේවාව සහ බෙදාහැරීමේ රෙගුලාසි)

We deliver fresh and chilled authentic Sri Lankan meals to all 47 prefectures across Japan utilizing Yamato Transport Cool TA-Q-BIN (ヤマトクール便).

• Delivery Time Slots: Customers can select their preferred delivery window:
  • Any time (指定なし)
  • Morning (午前中 / 08:00 - 12:00)
  • 14:00 - 16:00
  • 16:00 - 18:00
  • 18:00 - 20:00
  • 19:00 - 21:00
• Address Accuracy: Customers are solely responsible for providing complete, accurate shipping details (7-digit postal code, prefecture, city, street number, building name, and room/apartment number).
• Delivery In-Transit Damage: All items are securely packed in insulated cool boxes. Hela Rasa does not assume responsibility or liability for exterior packaging damages or crushed boxes caused during courier delivery transit (ඩිලිවරි එකේදී courier ආයතනය අතින් සිදුවන භෞතික හානි අප විසින් භාරගනු නොලැබේ).
• Spoiled Food Claims (Strictly Within 1 Hour): In the rare event that food is found to be spoiled upon delivery, customers must notify us via WhatsApp strictly within 1 hour of delivery receipt (පාර්සලය භාරගෙන පැය 1ක් ඇතුළත). Spoilage claims submitted beyond 1 hour cannot be accepted.
• Absence & Retention Limit: Yamato Cool TA-Q-BIN maintains a strict retention limit of 3 days. If the recipient is absent, Yamato will leave an absence notification slip (不在票). If the customer fails to schedule a re-delivery within this period, the parcel will be discarded by the courier due to perishability. Hela Rasa is not liable for orders lost or spoiled due to customer absence or incorrect address details.
• Transit Delays: Delivery times may occasionally be affected by severe weather (typhoons, heavy snow), traffic accidents, or year-end peak parcel volumes. We are not liable for reasonable courier transit delays beyond our direct control.

4. Food Safety, Storage & Allergens (ආහාර සුරක්ෂිතතාව, ගබඩා කිරීම සහ ආසාත්මිකතා)

Every meal at Hela Rasa is cooked using authentic Ceylon spices following stringent cleanliness and food hygiene protocols. To enjoy your food at peak flavor and safety:

• Immediate Refrigeration: Place all food packages into the refrigerator (below 10°C) or freezer immediately upon package delivery.
• Reheating Instructions:
  • Shorties (Rolls, Cutlets, Buns, Patties): Reheat in an oven toaster or air fryer for 3–5 minutes for a crispy texture, or microwave for 45–60 seconds for soft warmth.
  • Curry Packs & Rice & Kottu: Microwave thoroughly until steaming hot (approx. 2–3 minutes) before serving.
• Consumption Timeline: Please consume refrigerated items within 2–3 days of receipt, or freeze immediately for extended storage.
• Allergen Notice: Our kitchen prepares food containing gluten (wheat flour), eggs, fish, shellfish (prawns/cuttlefish), dairy (cheese, milk, butter), soy sauce, and mustard. Customers with severe food allergies must review ingredients on the product menu or contact us prior to ordering.

5. Specified Commercial Transactions Act Disclosure (特定商取引法に基づく表記)

In compliance with the Specified Commercial Transactions Act of Japan (特定商取引に関する法律), the following statutory operational details are provided:

6. Limitation of Liability & Applicable Law (වගකීම් සීමාව සහ අදාළ නීතිය)

Intellectual Property: All content included on helarasa.com, including menu item photos, graphics, logos, product names, text, and source code, is the property of Hela Rasa and protected by international and Japanese copyright laws.

Limitation of Liability: Under no circumstances shall Hela Rasa be liable for indirect, incidental, or consequential damages resulting from courier transit delays caused by extreme weather, recipient absence, or mishandling of food after successful receipt.

Applicable Law: These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of Japan. In the event of any legal dispute, the district court with jurisdiction over the operational location in Japan shall have exclusive primary jurisdiction.

7. Customer Inquiries & Support (පාරිභෝගික සහාය සහ විමසීම්)

If you have any questions or require clarification regarding our terms, ordering process, or deliveries in Japan, our friendly support team is always ready to assist: