Privacy Policy

1. Information We Collect (අප විසින් රැස් කරනු ලබන පාරිභෝගික තොරතුරු)

When you browse, place an order, or communicate with us on helarasa.com, we collect basic details necessary to prepare and deliver your authentic Sri Lankan meals smoothly:

• Customer Identity & Contact: Full name, contact phone number in Japan (+81), and email address.
• Delivery Address in Japan: 7-digit Japanese postal code (〒), prefecture, city/ward, town/banchi, building name, and apartment/room number.
• Delivery Timing Preferences: Preferred delivery date and Yamato delivery time slots (Morning, 14-16, 16-18, 18-20, 19-21).
• Payment Verification Details: PayPay transaction snapshot/transaction ID or Bank transfer slip snapshot (Seylan Bank / Lanka account transfers) uploaded during checkout.
• Order History: Items selected, quantity, special kitchen instructions, and total billing.

2. How We Use Your Information (ඔබගේ තොරතුරු අප භාවිතා කරන ආකාරය)

Your information is strictly utilized for operational food service purposes:

• Kitchen Processing & Packing: Preparing, portioning, packaging, and chilling your food items.
• Delivery Waybill Printing: Providing shipping details to trusted courier carriers (Yamato Transport Co., Ltd.) to generate dispatch labels and deliver to your address.
• Customer Communication: Verifying payment slips, sending dispatch confirmations, sharing Yamato tracking numbers, and providing support via WhatsApp (+81 70-2311-1071) or email.
• Service Improvement: Managing feedback, preventing fraudulent orders, and improving kitchen menu quality.

3. Information Protection & Confidentiality (දත්ත ආරක්ෂාව සහ රහස්‍යභාවය සුරැකීම)

We deeply respect your privacy and handle customer data with the highest standard of responsibility:

• Zero Third-Party Advertising: Your personal details are never sold, rented, leased, or traded to third parties for marketing or advertising purposes.
• Encryption & Transmission: All data submitted across helarasa.com is encrypted using modern SSL/TLS industry protocols.
• Restricted Access: Access to order slips and delivery addresses is strictly restricted to authorized staff managing food dispatch.

4. Third-Party Sharing & Delivery Logistics (බෙදාහැරීමේ සේවා සහ නීතිමය කරුණු සඳහා පමණක් තොරතුරු හුවමාරුව)

We only disclose your information to external entities under the following strict conditions:

1. Logistics Carriers (Yamato Transport / ヤマト運輸): Customer recipient name, delivery address, phone number, and selected delivery timeslot are provided to Yamato Transport exclusively to carry out refrigerated delivery across Japan.
2. Legal Compliance: In the rare event required by Japanese law, court subpoenas, or law enforcement investigations, we may disclose necessary records in full compliance with Japanese statutory laws.

5. Cookies & Local Storage (කුකීස් සහ Local Storage භාවිතය)

helarasa.com uses browser localStorage strictly for functional purposes:

• Preserving items in your shopping basket as you browse between different food categories.
• Remembering your selected currency view (JPY ¥ or LKR Rs.).

We do not employ cross-site tracking cookies, behavioral tracking scripts, or ad network cookies.

6. Your Rights & Privacy Inquiries (ඔබගේ අයිතිවාසිකම් සහ විමසීම්)

In accordance with the Japanese Act on the Protection of Personal Information (個人情報保護法), you have the right to request access to the personal data we hold about you, request corrections to your delivery records, or request the deletion of your customer information from our systems.